This Return & Refund Policy
1. Return Eligibility
Due to the nature of fashion and silk garments, returns are accepted under the following conditions:
The item must be unused, unworn, unwashed, and in its original condition
All original tags, packaging, and accessories must be intact
The return request must be submitted within 7 days of delivery
2. Non-Returnable Items
The following items are not eligible for return or refund:
Items marked as final sale
Worn, washed, damaged, or altered items
Items with removed tags or missing original packaging
Customized or made-to-order items (if applicable)
3. Return Process
To request a return, please contact us at:
Please include:
Order number
Reason for return
We reserve the right to request photographic evidence before approving a return or refund.
Returns sent without prior approval may not be accepted.
4. Return Process
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service, as we are not responsible for lost return shipments.
5. Refunds
Once the returned item is received and inspected, you will be notified of approval or rejection.
Approved refunds will be processed to the original payment method.
Refunds may take 7–14 business days to appear, depending on the payment provider.
6. Exchanges
At this time, we do not offer direct exchanges.
To exchange an item, please return it in accordance with this Policy and place a new order.
7. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with supporting photos.
We will arrange a replacement or refund at no additional cost.
8. Contact Information
For all return or refund inquiries, please contact:
Business hours: Monday to Friday, 10:00 – 18:00 (GST)